LONDON, Nov. 7, 2023
/PRNewswire/ -- Cerillion (AIM: CER), a leading provider of
BSS/OSS-as-a-Service solutions to the telecoms industry, today
unveiled Cerillion 23.2, the latest release of its pre-integrated
BSS/OSS suite, which transforms the product lifecycle for CSPs
using generative AI (GenAI) to rapidly build new products and
packages. For the first time, product managers can use natural
language voice and text instructions to describe the offerings they
want to create, and GenAI constructs the corresponding product
catalogue configuration in a matter of seconds, ready for
validation and launch.
Cerillion's single product model and policy of configuration not
customisation already puts enormous flexibility in the hands of the
users. Now, as CSPs refocus their strategies on revenue growth, the
new GenAI integration takes this to the next level by opening up
the full power of Cerillion's Enterprise Product Catalogue to
non-technical teams, whilst retaining the business controls and
guard rails needed for data integrity and revenue assurance.
Other highlights in this release include:
- Sales Acceleration. The sales process has been
completely re-imagined providing a fully configurable workflow from
catalogue to checkout, using an API-first architecture to
offer the same flexibility across all sales channels, from call
centre and dealers to self-service and apps. Initially focused on
mobile services, the new sales engine will be further extended in
future releases to span the full spectrum of multi-play
services.
- Total Experience. CRM Plus dashboards have been
extended using low-code/no-code "cards" to enable easy integration
of data from 3rd party systems, providing CSRs with a
single pane of glass for all customer service activities,
speeding up customer interactions and improving the employee
experience.
- Standards-based Integration. Cerillion has
continued to extend the certification of its TM Forum Open APIs,
with conformance achieved for TMF673 Geographic Address Management,
and four further real-world certifications, underlining its
commitment to an API-first architecture that drives both internal
business processes and external integration.
- Customer Experience. Cerillion's Mobile App has
been enhanced to support balance transfers from one user to
another, allowing family members or friends to help each other out
by transferring unused data or excess credit to someone in
need.
- Business Productivity. Cerillion 23.2 now includes a
comprehensive Office365 Add-in, allowing business users to easily
lookup Cerillion account information directly from their emails,
using the same system of configurable "cards" to specify the layout
and visibility of key data. From here, users can perform quick
actions such as creating new Leads and recording Events,
streamlining the user experience and ensuring a full history
of correspondence is maintained for each Account.
"With the launch of Cerillion 23.2 we are changing the face of
BSS/OSS by integrating GenAI capabilities to create new products
and packages through natural language instructions. This is a
gamechanger which not only accelerates time-to-market but also
democratises access to our product catalogue, empowering
non-technical users to build new offerings with ease," commented
Louis Hall, CEO of Cerillion. "With
our BSS/OSS-as-a-Service solutions we're continuing to push the
boundaries for the next generation of digital telcos, and I am
really proud of this latest release and what my team has
achieved."
For more information, or to book a call with a Cerillion
consultant, please visit:
https://www.cerillion.com/Products/BSS-OSS-Suite
About Cerillion plc
Founded in 1999, Cerillion (AIM: CER) is a leading provider of
billing, charging and customer management systems delivering its
solutions across a broad range of industries including the
telecommunications, finance and utilities sectors. The Company has
a global customer base, with c. 80 customer installations across c.
45 countries and customers include Liberty Global, KDDI and
Proximus. For more information visit: www.cerillion.com
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SOURCE Cerillion