RA'ANANA, Israel, November 17, 2014 /PRNewswire/ --
NICE Systems (NASDAQ: NICE) today announced it has been
positioned by Gartner, Inc. in the "leaders" quadrant of the "2014
Magic Quadrant for Customer Engagement Center Workforce
Optimization."[1] NICE was recognized by Gartner
for its completeness of vision and ability to execute, based on the
criteria listed in the report.
According to Gartner, "Leaders in the WFO market provide
functionally broad and deep WFO solutions that can be deployed and
supported globally. Their software is suitable for all sizes and
complexities of enterprises, and has broad industry coverage.
Revenue is strong, and new references are readily available."
The NICE Workforce Optimization suite leverages integrated
capabilities for Workforce Management, Performance
Management, Quality Management, Interaction
Analytics, Real-Time Guidance and Automation, and Voice
of Customer Feedback. NICE Workforce Optimization aligns
organizations around schedules, customer insights and performance
metrics, and drives daily action at the frontline to transform
culture and customer experience.
Miki Migdal, President of the
NICE Enterprise Product Group
"We believe this recognition by Gartner validates the strength
of our technology and our commitment to innovation. We feel it
reinforces our ability to deliver sophisticated best-of-breed WFO
capabilities with an emphasis on interaction analytics. We pride
ourselves on our flexible cloud, on-premise, and hybrid deployment
options, as well as our implementation and training expertise. By
leveraging these strengths, we can help our clients engage
employees, get closer to their customers, and provide an
exceptional customer experience."
About the Magic Quadrant
Gartner does not endorse any vendor, product or service depicted
in its research publications, and does not advise technology users
to select only those vendors with the highest ratings or other
designation. Gartner research publications consist of the opinions
of Gartner's research organization and should not be construed as
statements of fact. Gartner disclaims all warranties, expressed or
implied, with respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
About NICESystems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of
software solutions that enable organizations to take the next best
action in order to improve customer experience and business
results, ensure compliance, fight financial crime, and safeguard
people and assets. NICE's solutions empower organizations to
capture, analyze, and apply, in real time, insights from both
structured and unstructured Big Data. This data comes from multiple
sources, including phone calls, mobile apps, emails, chat, social
media, video, and transactions. NICE solutions are used by over
25,000 organizations in more than 150 countries, including over 80
of the Fortune 100 companies. http://www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Systems. All other marks are
trademarks of their respective owners. For a full list of NICE
Systems' marks, please see:
http://www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as
that term is defined in the Private Securities Litigation Reform
Act of 1995. Such forward-looking statements,
including the statements by Mr. Migdal, are based on
the current expectations of the management of NICE-Systems Ltd.
(the Company) only, and are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company's customer base (particularly financial
services firms) and the resulting uncertainties; changes in
technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; pressure on
pricing resulting from competition; and inability to maintain
certain marketing and distribution arrangements. For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the Securities and Exchange Commission, including
the Company's Annual Report on Form 20-F. The forward-looking
statements contained in this press release are made as of the date
of this press release, and the Company undertakes no obligation to
update or revise them, except as required by law.
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1. Gartner "Magic Quadrant for Customer Engagement Center
Workforce Optimization" by Jim
Davies, November 12, 2014.
Corporate Media Contact
Erik Snider, +1-877-245-7448,
erik.snider@nice.com
Investors
Marty Cohen, +1-212-574-3635,
ir@nice.com, ET
Yisca Erez +972-9-775-3798, ir@nice.com, CET
SOURCE NICE Systems