RA'ANANA, Israel, April 6, 2015 /PRNewswire/ --
NICE Systems (NASDAQ: NICE) today announced that for the
eighth consecutive year, it has been recognized as the contact
center workforce management (WFM) market leader by DMG Consulting
LLC.
In DMG's 2015 Contact Center Workforce Management Report, NICE
is recognized as having the largest market share based on number of
seats, with a 23.7 percent share. NICE achieved an impressive 14.8
percent increase in number of seats in 2014. In addition, NICE
received the top ranking for Product Satisfaction, based on vendor
average, with a score of 4.33 out of 5. This ranking is significant
as the results were derived directly from DMG facilitated customer
surveys.
"WFM empowers employees by enabling them to actively participate
in the scheduling process, which positions them to self-manage
their work/life balance. It also engages employees by giving them
performance data to motivate the 'right' behaviors and results,"
said Donna Fluss, president of DMG
Consulting. "WFM is in the process of transforming into an
engagement tool that can help drive high levels of agent
productivity, satisfaction, and retention, while improving quality
and reducing the cost of service."
"Our solutions allow enterprises to engage employees in order to
create perfect customer experiences," said Miki Migdal, President of the NICE Enterprise
Product Group. "We remain committed to innovation and to delivering
best-in-class workforce productivity tools to our customers,
enabling them to optimize their workforce while enhancing the
overall customer journey. This helps our customers gain a
competitive edge in a highly competitive market. DMG's recognition
of NICE as the 2015 Workforce Management market leader is a
testament to our continued success."
NICE's Workforce Management solution puts the power of
optimization in clients' hands, enabling them to enhance their
contact center performance and back office operations for
measurable business value and an exceptional customer experience.
NICE's solution provides the tools to address the complex
scheduling and forecasting needs of large multi-site, multi-skill,
and multi-channel contact center and back office operations.
Solutions are available as hosted, onsite, or SaaS, so customers
can choose whichever model makes the most sense for their
business.
About NICE Systems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of
software solutions that enable organizations to take the next best
action in order to improve customer experience and business
results, ensure compliance, fight financial crime, and safeguard
people and assets. NICE's solutions empower organizations to
capture, analyze, and apply, in real time, insights from both
structured and unstructured Big Data. This data comes from multiple
sources, including phone calls, mobile apps, emails, chat, social
media, video, and transactions. NICE solutions are used by over
25,000 organizations in more than 150 countries, including over 80
of the Fortune 100 companies. http://www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Systems. All other marks are
trademarks of their respective owners. For a full list of NICE
Systems' marks, please see:
http://www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as
that term is defined in the Private Securities Litigation Reform
Act of 1995. Such forward-looking statements, including the
statements by Mr. Migdal, are based on the current beliefs,
expectations and assumptions of the management of NICE-Systems Ltd.
(the Company). In some cases, such forward-looking statements can
be identified by terms such as believe, expect, may, will, intend,
project, plan, estimate or similar words. Forward-looking
statements are subject to a number of risks and uncertainties that
could cause the actual results or performance of the Company to
differ materially from those described herein, including but not
limited to the impact of the global economic environment on the
Company's customer base (particularly financial services firms)
potentially impacting our business and financial condition;
competition; changes in technology and market requirements; decline
in demand for the Company's products; inability to timely develop
and introduce new technologies, products and applications;
difficulties or delays in absorbing and integrating acquired
operations, products, technologies and personnel; loss of market
share; an inability to maintain certain marketing and distribution
arrangements; and the effect of newly enacted or modified laws,
regulation or standards on the Company and our products. For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the Securities and Exchange Commission, including
the Company's Annual Report on Form 20-F. The forward-looking
statements contained in this press release are made as of the date
of this press release, and the Company undertakes no obligation to
update or revise them, except as required by law.
Corporate Media Contact
Erik Snider, +1-877-245-7448,
erik.snider@nice.com
Investors
Marty Cohen, +1-212-574-3635,
ir@nice.com, ET
Yisca Erez, +972-9-775-3798, ir@nice.com, CET
SOURCE NICE Systems