ZURICH, June 30, 2010 /PRNewswire-FirstCall/ --
- The Leading Swiss IT Service Provider for Health and Accident
Insurers Relies on CA Service Desk Manager to Pursue a
No-compromise Policy When it Comes to Top Quality Customer
Support
The leading Swiss IT service provider for health and accident
insurers, Centris AG, based in Solothurnsupports around 4,500 users
in 28 companies to manage in excess of 1.5 million insured persons.
An important element of the service portfolio of Centris, is the
"Swiss Health Platform" (SHP), which is used by approximately 1,000
users. The quality of the customer support provided by Centris is
the make or break factor for the competitiveness of this complex
platform. As a result of market analysis, Centris chose CA Service
Desk Manager from CA Technologies as the best solution for ensuring
excellent customer support standards and can be easily maintained
and supported in-house.
(Logo: http://www.newscom.com/cgi-bin/prnh/20090605/349279 )
Using CA Service Desk Manager in conjunction with ITIL processes
enables Centris and its customers to simplify, integrate and
automate the support processes and make them more transparent. The
workload on Centris's IT administration team has been reduced and
the support processes have been made significantly more efficient
for the customers. Change requests, release changes, error and
event messages etc. can now be processed and dealt with far
quicker, which results in higher productivity and greater customer
satisfaction.
Martin Cetin, Head of Customers and Market at Centris AG
commented, "The functionality of CA Service Desk Manager enables
Centris to stand out from the competition, as the high level of
availability of the applications and fast problem solving are key
criteria in the insurance industry. Identifying and prioritising IT
problems has helped us to automate a high number of our routine IT
processes, which has lead to a reduction in the workload on our IT
administration team."
About CA Technologies
CA Technologies (NASDAQ: CA) is an IT management software and
solutions company with expertise across all IT environments - from
mainframe and distributed, to virtual and cloud. For additional
information, visit CA Technologies at http://www.ca.com. Follow CA
Technologies on Twitter at http://www.twitter.com/cainc.
SOURCE CA Technologies