For the second consecutive year, NICE Actimize
achieved the highest scores across the Technology Excellence and
Customer Impact metrics in the 2023 SPARK Matrix™ ranking
NICE Actimize, a NICE (Nasdaq: NICE)
business, has been ranked by global advisory and consulting
firm Quadrant Knowledge Solutions as the overall global Leader in
its report titled “SPARK Matrix™: Communication Surveillance, Q4,
2023.” The Quadrant Knowledge Solutions research report, which
provided competitive analysis and a ranking of 11 global
communication surveillance vendors in the form of its proprietary
SPARK Matrix, scored NICE Actimize highest across Technology
Excellence and Customer Impact performance metrics for the second
consecutive year.
To download a complimentary copy, click here.
NICE Actimize’s SURVEIL-X Communication Surveillance monitors
electronic communications including emails with attachments, mobile
messaging, and both voice and video conversations simultaneously,
which allows organizations to reconstruct the conversation history
and understand the true intent behind employee actions.
The Quadrant Knowledge report, in positioning NICE Actimize and
its SURVEIL-X Communication Surveillance solution, stated, “The
solution utilizes scenario and AI-based analytics to monitor all
forms of communication used by the employee. The solution offers
complete surveillance coverage and patented correlation
capabilities, enabling organizations to link and analyze related
interactions across multiple channels easily. The solution monitors
electronic communications, both voice and video conversations
simultaneously, which allows organizations to reconstruct the
conversation history and understand the true objective behind
employee actions.”
The report continued, “The SURVEIL-X Communication Surveillance
solution leverages robust, multi-dimensional analytics and AI-based
machine learning models that provide organizations the ability for
language detection, automated speech recognition, anomaly
detection, and natural language processing (NLP) for deep text
analysis. The solution utilizes a robust rules engine with ML
transformer-based architectures.”
“NICE Actimize’s customers recognize the SURVEIL-X platform for
its ease of deployment, integration, and interoperability, overall
technology experience and customer value proposition, and its
customization capabilities to meet their business-specific needs,”
explained Vishal Jagasia, Senior Analyst, Quadrant
Knowledge Solutions. “The company is also highly known for its
communication surveillance solution that is integrated with its
holistic trade surveillance offering backed up by advanced market
visualization, advanced analytics, and out-of-the-box coverage
capabilities.”
“NICE Actimize develops solutions that help financial
institutions remain compliant while reducing the risk of regulatory
fines. By offering a single end-to-end surveillance solution that
covers all communication modalities and provides instant access to
billions of records with rapid search and automated event
reconstruction, SURVEIL-X communication surveillance dramatically
reduces the cost of compliance, improves overall efficiency, and
increases the accuracy of compliance teams,” explains Chris Wooten,
Executive Vice President, NICE.
NICE Actimize’s roadmap for SURVEIL-X Communication Surveillance
includes enhancing the precision of AI-powered text analysis and
transcription for all audio and video communications and expanding
its language coverage. In addition, it continues to use the
communication activity from employees to enhance conduct
surveillance as part of the SURVEIL-X capabilities.
About Quadrant Knowledge Solutions
Quadrant Knowledge Solutions is a global advisory and consulting
firm focused on helping clients achieve business transformation
goals with Strategic Business and Growth advisory services. At
Quadrant Knowledge Solutions, our vision is to become an integral
part of our client’s business as a strategic knowledge partner. Our
research and consulting deliverables are designed to provide
comprehensive information and strategic insights for helping
clients formulate growth strategies to survive and thrive in
ever-changing business environments. For more available research,
please visit https://quadrant-solutions.com/market-research/
About NICE Actimize
NICE Actimize is the largest and broadest provider of financial
crime, risk and compliance solutions for regional and global
financial institutions, as well as government regulators.
Consistently ranked as number one in the space, NICE Actimize
experts apply innovative technology to protect institutions and
safeguard consumers’ and investors’ assets by identifying financial
crime, preventing fraud and providing regulatory compliance. The
company provides real-time, cross-channel fraud prevention,
anti-money laundering detection, and trading surveillance solutions
that address such concerns as payment fraud, cybercrime, sanctions
monitoring, market abuse, customer due diligence and insider
trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq:
NICE.
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for
organizations of all sizes around the globe to create extraordinary
customer experiences while meeting key business metrics. Featuring
the world’s #1 cloud native customer experience platform, CXone,
NICE is a worldwide leader in AI-powered self-service and
agent-assisted CX software for the contact center – and beyond.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, partner with NICE to
transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. Such forward-looking statements, including the statements by
Mr. Wooten, are based on the current beliefs, expectations and
assumptions of the management of NICE Ltd. (the “Company”). In some
cases, such forward-looking statements can be identified by terms
such as “believe,” “expect,” “seek,” “may,” “will,” “intend,”
“should,” “project,” “anticipate,” “plan,” “estimate,” or similar
words. Forward-looking statements are subject to a number of risks
and uncertainties that could cause the actual results or
performance of the Company to differ materially from those
described herein, including but not limited to the impact of
changes in economic and business conditions; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
in making additional acquisitions or difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; the
Company’s dependency on third-party cloud computing platform
providers, hosting facilities and service partners; cyber security
attacks or other security breaches against the Company; privacy
concerns; changes in currency exchange rates and interest rates,
the effects of additional tax liabilities resulting from our global
operations, the effect of unexpected events or geo-political
conditions, such as the impact of conflicts in the Middle East that
may disrupt our business and the global economy; the effect of
newly enacted or modified laws, regulation or standards on the
Company and our products and various other factors and
uncertainties discussed in our filings with the U.S. Securities and
Exchange Commission (the “SEC”). For a more detailed description of
the risk factors and uncertainties affecting the company, refer to
the Company's reports filed from time to time with the SEC,
including the Company’s Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made
as of the date of this press release, and the Company undertakes no
obligation to update or revise them, except as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20240123924199/en/
Corporate Media Contact: Cindy Morgan-Olson, +1 646 408
5896, media@nice.com, ET
Investors: Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
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