Scott Russell will succeed Barak Eilam as Chief
Executive Officer effective January 1, 2025
NICE (NASDAQ: NICE) today announced that
its Board of Directors has appointed Scott Russell as the company’s
new Chief Executive Officer, effective January 1st 2025, to succeed
Barak Eilam, who, as previously announced, will retire and step
down by the end of 2024 after more than 10 years as CEO and 25
years at NICE.
Scott brings tremendous experience, having spent more than 25
years in the enterprise software sector. For the last 14 years,
Scott was at SAP, most recently as a member of the Executive Board
of the Company and Global Chief Revenue Officer, leading Customer
Success including global sales, partners, and customer engagement
responsible for $31 billion of revenues spearheading the company’s
transformation to cloud revenues. He also served as Chairman of SAP
North America and Chairman of multiple business units of the SAP
portfolio, and previously served on Qualtrics’ Board of Directors.
As an Executive Board Member of SAP, he supported M&A,
planning, market guidance, and corporate governance.
Prior to his roles at SAP, Scott worked at IBM and PWC. Scott
has a bachelor’s degree in computer and information sciences from
Federation University, and a post graduate degree in business from
Deakin University at Geelong Campus, Australia. Scott will be based
in NICE’s Hoboken, NJ office.
“We are thrilled to welcome Scott as the new CEO of NICE,” said
David Kostman, Chairman of the Board of Directors. “His extensive
enterprise software experience in adjacent markets and leadership
at global scale will be instrumental as he leads NICE through its
next phase of growth. I am confident that Scott’s background,
personality, energy, and drive, will take NICE to new heights as we
continue to execute on our platform strategy leveraging cloud,
digital and AI. I want to take this opportunity to again express
our gratitude to Barak for the transformative years of NICE under
his leadership, propelling the company to undisputed leadership
across its markets. I am also very pleased that Barak agreed to
continue as CEO until the end of the year and that he will be
working with Scott on an orderly transition into 2025.”
Scott Russell shared, “I am honored to take on the role of CEO
at such an exciting time for NICE. We have an incredible
opportunity ahead of us as NICE continues to lead the digital and
AI transformation and provides a unique platform for growth in the
coming years. I am highly impressed by the culture of the company,
the innovative product portfolio, and its strong global presence
and leadership position. I look forward to working with the
talented team at NICE to continue to build on the heritage and
success NICE has had over the last decade and lead the company into
its next phase of growth.”
"It has been a privilege and a pleasure to lead NICE over the
past 10 years.” said Barak Eilam CEO of NICE. “Alongside our 8,500
dedicated NICErs, we have significantly scaled the company,
establishing it as the leader in all its respective markets. Over
the past decade, our outstanding leadership team has driven
accelerated growth, achieved remarkable profitability, and built a
robust recurring revenue stream resulting in tremendous value
creation. With such a strong foundation, NICE is well-positioned
for a leadership transition, and I am confident it will continue to
thrive under Scott’s leadership. I will continue to lead NICE
through the end of 2024 and support the transition during the early
part of 2025.”
Mr. Russell’s appointment follows a process led by the Board of
Directors and supported by Spencer Stuart, a leading global
executive search firm.
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. In some cases,
forward-looking statements may be identified by words such as
“believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,”
“project,” “anticipate,” “plan,” and similar expressions.
Forward-looking statements are based on the current beliefs,
expectations and assumptions of the Company’s management regarding
the future of the Company’s business, performance, future plans and
strategies, projections, anticipated events and trends, the
economic environment, and other future conditions. Examples of
forward-looking statements include guidance regarding the Company’s
revenue and earnings and the growth of our cloud, analytics and
artificial intelligence business.
Forward looking statements are inherently subject to significant
uncertainties, contingencies, and risks, including, economic,
competitive and other factors, which are difficult to predict and
many of which are beyond the control of management. The Company
cautions that these statements are not guarantees of future
performance, and investors should not place undue reliance on them.
There are or will be important known and unknown factors and
uncertainties that could cause actual results to differ materially
from those expressed or implied in the forward-looking statements.
These factors, include, but are not limited to, risks associated
with changes in economic and business conditions, competition,
successful execution of the Company’s growth strategy, success and
growth of the Company’s cloud Software-as-a-Service business,
difficulties in making additional acquisitions or effectively
integrating acquired operations, products, technologies and
personnel, the Company’s dependency on third-party cloud computing
platform providers, hosting facilities and service partners,
rapidly changing technology, cyber security attacks or other
security breaches against the Company, privacy concerns and
legislation impacting the Company’s business, changes in currency
exchange rates and interest rates, the effects of additional tax
liabilities resulting from our global operations, the effect of
unexpected events or geo-political conditions, such as the impact
of conflicts in the Middle East, that may disrupt our business and
the global economy and various other factors and uncertainties
discussed in our filings with the U.S. Securities and Exchange
Commission (the “SEC”).
You are encouraged to carefully review the section entitled
“Risk Factors” in our latest Annual Report on Form 20-F and our
other filings with the SEC for additional information regarding
these and other factors and uncertainties that could affect our
future performance. The forward-looking statements contained in
this press release speak only as of the date hereof, and the
Company undertakes no obligation to update or revise them, whether
as a result of new information, future developments or otherwise,
except as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20240815240570/en/
Corporate Media Contact Christopher Irwin-Dudek, +1 201
561 4442, media@nice.com, ET
Investors Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET
NICE (NASDAQ:NICE)
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