New and innovative solution leverages data
analytics and advanced algorithms to help policyholder maximize
value of their Aflac benefits
COLUMBUS, Ga., May 23, 2024
/PRNewswire/ -- Aflac Incorporated, a leading provider of
supplemental health insurance in the U.S., announced a strategic
partnership with Nayya, a leading provider of personalized digital
benefits guidance, that will fundamentally improve how employees
access their supplemental health benefits. Nayya will power
supplemental health claims integration to select employers within
Aflac's industry-leading group benefits business, improving the
claims experience. Aflac provides coverage that pays cash benefits
that help close the gap between what insureds' major medical
insurance does and does not cover.
According to the 2023-2024 Aflac WorkForces Report, nearly 50%
of employees are unable to pay more than $1,000 in out-of-pocket costs for an unexpected
medical event. In addition, ongoing increases in medical costs,
higher deductibles and challenging economic conditions have added
to the financial pressure consumers continue to face. Aflac's
partnership with Nayya Claims will help ease the financial burdens
for Aflac insureds by proactively making them aware of their Aflac
benefits when they experience an eligible medical event. Nayya's
world-class technology enables this transformative customer
experience by mapping medical claims data to supplemental health
plans. As a result of this partnership, Aflac expects to
positively impact customer satisfaction through higher benefits
utilization and greater account retention, as services such as
those that Nayya provides are in high demand, particularly among
large group accounts.
"Aflac has made the claims experience a priority for our clients
for more than 65 years," said Senior Vice President of Group
Voluntary Benefits Bob Ruff.
"We have delivered on this promise in many ways, including
our wellness campaigns that promote the usage of our plans and
creating a digital-first claims experience through MyAflac mobile
app and web portal. We remain focused on simplifying the claims
process by adding this robust, proactive medical claims integration
solution as a natural extension of our long-standing values. We are
excited to partner with Nayya on this journey."
"As a technology provider, we have long admired the integrity of
Aflac's approach to customer service, which is a key component of
what makes them one of the leading insurance carriers in
the United States and Japan," said Sina
Chehrazi, Chief Executive Officer, Nayya. "The Group
Benefits industry is in a state of bifurcation: industry leaders
are meaningfully investing in claims in a differentiated way. We
view it as Nayya's role to help tell the stories of their
commitment to everyday employees — the people who need the most
help. Aflac is an example of an industry leader doubling down for
leading employers during challenging times that their employees may
face."
ABOUT AFLAC INCORPORATED
Aflac Incorporated (NYSE: AFL), a Fortune 500 company, has helped
provide financial protection and peace of mind for more than 68
years to millions of policyholders and customers through its
subsidiaries in the U.S. and Japan. In the U.S., Aflac is the No. 1
provider of supplemental health insurance products.1 In
Japan, Aflac Life Insurance Japan
is the leading provider of cancer and medical insurance in terms of
policies in force. The company takes pride in being there for its
policyholders when they need us most, as well as being included in
the World's Most Ethical Companies by Ethisphere for 18 consecutive
years (2024), Fortune's World's Most Admired Companies for 23 years
(2024) and Bloomberg's Gender-Equality Index for the fourth
consecutive year. In addition, the company became a signatory of
the Principles for Responsible Investment (PRI) in 2021 and has
been included in the Dow Jones Sustainability North America Index
(2023) for 10 years. To find out how to get help with expenses
health insurance doesn't cover, get to know us at aflac.com or
aflac.com/espanol. Investors may learn more about Aflac
Incorporated and its commitment to corporate social responsibility
and sustainability at investors.aflac.com under
"Sustainability." Aflac's family of insurers American Family
Life Assurance Company of Columbus, American Family Life Assurance
Company of New York, Continental
American Insurance Company (CAIC) and Continental American Life
Insurance Company.
About Nayya
Nayya simplifies benefits for employees with intuitive experiences
that are tailored to address individual needs when they matter
most. Leveraging data and technology to increase benefits
understanding, reduce user friction, and drive benefits impact from
enrollment to usage to re-enrollment. Nayya unites the employee
benefits experience to deliver clarity and efficiency across the
entire benefits landscape. Headquartered in New York City, Nayya is a privately held
company backed by Iconiq, Felicis, and Viewpoint Investment
Partners. For more information visit www.nayya.com.
Media contact: Jon
Sullivan, 706-763-4813 or jsullivan@aflac.com
Analyst and investor contact: David A. Young, 706-596-3264, 800-235-2667 or
dyoung@aflac.com
1 LIMRA 2022 US Supplemental Health Insurance Total
Market Report
Aflac | Aflac New York | WWHQ | 1932 Wynnton Road
| Columbus, GA 31999
Continental American Insurance Company | Columbia, SC
View original content to download
multimedia:https://www.prnewswire.com/news-releases/aflac-group-partners-with-nayya-to-enhance-the-claims-experience-for-customers-302154216.html
SOURCE Aflac
