Earns recognition for “Best Gateway Uptime” and “Lowest Minute Outage” in North America

TSG (The Strawhecker Group) recognized CSG Forte, a leader in complete and customizable digital payments, as the payment gateway provider with the “Best Gateway Uptime” and “Lowest Minute Outage” in North America. TSG’s always-on Global Experience Monitoring platform benchmarks gateway performance by conducting 24/7/365 pings to locations across the globe. Based on credit card transaction performance and merchants’ perspectives of performance at checkout, CSG Forte earned TSG’s two top honors for payment gateway stability and reliability.

“Merchants and developers need to know they can depend on their payment infrastructure at all times,” said Mike Strawhecker, president, TSG. “With a payments partner that maximizes uptime and limits outages, merchants and developers can strengthen revenue, protect customer relationships and avoid bottlenecks. We were impressed by CSG Forte’s gateway stability and consistently strong performance across locations in North America.”

“Payment gateway interruptions are not just inconvenient for merchants; they can lead to lost business and diminished customer loyalty,” said Sukanya Madhavan, chief product and technology officer, Payments, CSG. “In a world where customers’ expectations for fast, effortless checkout experiences are sky-high, merchants need a payment partner they can trust to deliver a seamless experience. With a robust, reliable payment gateway, merchants can focus less on service interruptions and more on bringing value to their customers. For the second consecutive year, TSG’s analysis has confirmed our commitment to performance and stability for the 130,000+ worldwide businesses who rely on CSG’s platform.”

Learn about the latest improvements and innovations to CSG’s payment platform in the CSG Forte 2024 Unwrapped eBook, and read how integrating payments helped one property management independent software vendor (ISV) achieve nearly 40% year-over-year revenue growth.

About CSG Forte

CSG Forte delivers digital payments solutions that help organizations scale faster and smarter. With CSG Forte, organizations process omnichannel payments across a best of breed, PCI-compliant digital platform that allows customers to make any payments, via any channel, at any time. Our award-winning technology empowers organizations to modernize how customers pay bills, increasing on-time payments and customer satisfaction while using a single low-code, unified digital platform. CSG Forte processes 215 million transactions annually, totaling over $164 billion in payments, for more than 130,000 worldwide businesses across government, property management, telecom, healthcare and other industries.

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. Our customer experience, billing and payments solutions help companies of any size make money and make a difference. With our SaaS solutions, company leaders can take control of their future and tap into guidance along the way from our fiercely committed and forward-thinking CSGers around the world.

To learn more, visit www.csgi.com and www.forte.net and connect with us on LinkedIn and Twitter.

Julia Dakhlia Public Relations +1 (402) 431-7376 julia.dakhlia@csgi.com

John Rea Investor Relations +1 (210) 687-4409 john.rea@csgi.com

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