RA'ANANA, Israel, October 26, 2011 /PRNewswire/ --
NICE (NASDAQ: NICE), today announced that, as a result of
a successful strategic initiative that included the
deployment of NICE solutions, Mr. David
Payne, Assistant Vice President, Contact Center at The
Standard, has been named as a 1to1 Magazine 2011 Customer Champion.
Mr. Payne received the honor for having leveraged the voice of the
customer for improving customer experience and employee
performance. The Standard is a marketing name for StanCorp
Financial Group, Inc. and subsidiaries. The Standard, a leading
provider of financial products and services, is utilizing NICE
business solutions as part of its initiative to improve customer
experience by gaining a better understanding of the intent of
customer, improving customer satisfaction, increasing employee
engagement and performance, and increasing contact center
operational efficiency.
Ginger Conlon, Editorial Director
at 1to1 Magazine said, "We congratulate David Payne for being named a 2011 1to1 Customer
Champion. We recognize Mr. Payne for being an executive who is the
voice of the customer in his organization. Mr. Payne earned this
award for engaging his team in a way that helps to build both
employee and customer loyalty, for promoting a customer-centric
approach to business, and for his efforts to help The Standard tie
customer strategy to bottom-line impact."
David Payne said, "I am honored
to be the recipient of this award. This recognition is a reflection
of the great efforts that the employees I represent have made in
improving customer experience and of the valuable support we have
received from our executive leadership. We sought an understanding
of customer needs, wants, and intent, and launched a comprehensive
initiative to 'hear' the voice of the customer in order to achieve
these goals. By focusing on developing our people, streamlining our
processes and improving our technology, we have achieved remarkable
results in identifying contributors to customer dissatisfaction and
taking steps to correct issues and improve overall customer
experience."
The Standard leveraged NICE products including call recording,
quality management, customer feedback, and workforce management.
With these solutions in place, the company can make sure that the
right agent with the right skills handles calls that are best
suited for that individual. Supervisors also have more time for
training, coaching and development, with the automation of much of
the administrative work. As a result, agents are more engaged and
achieve higher satisfaction scores.
Mr. Yochai Rozenblat, President
and CEO of NICE Americas said, "We are proud to be a part of the
customer-centric achievements that have earned Mr. Payne the 1to1
Magazine 2011 Customer Champion honor. He has been uniquely
innovative in creating an environment for employees that drives
customer satisfaction, and I strongly believe that this reflects
the vision and spirit at NICE."
Each year, 1to1 Magazine selects 1to1 Customer Champions from
among dozens of applicants. These are customer-centric leaders who
understand that engaged customers make a positive bottom-line
impact. They are innovative, determined, and creative leaders who
treat customers as the valuable resource they are. Their stories
are featured in a special issue of 1to1 Magazine's Weekly Digest in
October. To read the stories online go to
http://www.1to1media.com/view.aspx?docid=33174.
About The Standard
The Standard is a leading provider of financial products and
services, including group and individual disability insurance,
group life, AD&D, dental and vision insurance, retirement plans
products and services, individual annuities and investment
advice.
NICE's Enterprise Offering enables organizations to
impact every customer interaction with targeted solutions for
enhancing the customer experience, increasing service-to-sales
revenue, streamlining operational efficiency, and complying to
policies and regulations. Driven by real-time, cross-channel
analytics - including speech analytics, text analytics, feedback
analytics, web, and social media analytics - and coupled with
real-time decisioning and guidance, NICE Enterprise solutions are
implemented by contact centers of all sizes, branch networks,
retail stores, trading floors, and back office operations.
The Standard is a marketing name for StanCorp Financial Group,
Inc. and subsidiaries. For more information about The
Standard, visit http://www.standard.com.
About NICE
NICE (NASDAQ: NICE), is the worldwide leader of intent-based
solutions that capture and analyze interactions and transactions,
realize intent, and extract and leverage insights to deliver impact
in real time. Driven by cross-channel and multi-sensor analytics,
NICE solutions enable organizations to improve business
performance, increase operational efficiency, prevent financial
crime, ensure compliance, and enhance safety and security. NICE
serves over 25,000 organizations in the enterprise and security
sectors, representing a variety of sizes and industries in more
than 150 countries, and including over 80 of the Fortune 100
companies. http://www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Systems. All other marks
are trademarks of their respective owners. For a full list of
NICE Systems' marks, please see:
http://www.nice.com/nice-trademarks.
Forward-Looking
Statements
This press release contains forward-looking statements as
that term is defined in the Private Securities Litigation Reform
Act of 1995. Such forward-looking statements, including the
statements by Messer Rozenblat, are
based on the current expectations of the management of NICE-Systems
Ltd. (the Company) only, and are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company's customer base (particularly financial
services firms) and the resulting uncertainties; changes in
technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; pressure on
pricing resulting from competition; and inability to maintain
certain marketing and distribution arrangements. For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the Securities and Exchange Commission, including
the Company's Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made
as of the date of this press release, and the Company undertakes no
obligation to update or revise them, except as required by
law.
Corporate Media Contact
Galit Belkind, +1-877-245-7448,
galit.belkind@nice.com
Investors
Marty Cohen, +1-212-574-3635,
ir@nice.com, ET
Anat Earon-Heilborn +972(9)775-3798,
ir@nice.com, CET
SOURCE NICE Systems Ltd.