NICE Unveils Its Open Framework Ecosystem for Cognitive Robotic Automation
19 Septembre 2017 - 1:00PM
Business Wire
NICE’s open robotic automation framework drives
intelligent process execution through integration with leading AI
technologies
NICE (Nasdaq:NICE) today announced a new framework for
integration with cognitive software vendors, enabling organizations
to take their customer self-service channels and process automation
capabilities to new heights. By integrating with the industry’s
leading Artificial Intelligence (AI) technology vendors for Optical
Character Recognition (OCR), chat and voice bots, and Machine
Learning, as well as with its in-house cognitive solutions for Text
Analytics and Natural Language Processing, NICE’s cognitive
eco-system provides businesses with the capabilities to offer their
customers a complete service offering, which gets smarter over
time.
One of the main ways to expand the capabilities of smart
cognitive communication tools is by integrating with chatbots.
Fully integrated into backend systems, Robotic Automation has the
capability to provide real-time customer data to the chatbot as
well as enabling the bot to execute bespoke customer requests. This
deepens the ability of the bots to handle more complex and unique
customer requests in real time. The emergence of more intelligent
bots is just the start of expanding the 24-hour customer
self-service domain, giving customers the flexibility to interact
with service centers within a timeframe of their choice.
Additionally, cognitive decisioning and machine learning unleash
a more intelligent robotic workforce. This enables the robots to
analyze, interpret and understand large volumes of customer
requests, thereby enabling continual learning and improvement of
business process automation. Relying on its new open framework for
integrations with these advanced AI technologies, the NICE robots
can process unstructured data from multiple sources (e.g. emails,
chats, scanned documents etc.) and support more complex business
needs and service requests.
Miki Migdal, president of the NICE Enterprise Product
Group:“Our customers are looking to artificial intelligence as
the next step in their automation journey – and we are proud to be
there for them, jointly reinventing process automation with the
latest in cognitive technology. The innovative NICE framework opens
up a new set of automation opportunities based on the smartest
cognitive technologies on the market today, both from our own
portfolio as well as from third-party vendors. As a result, NICE
Robotic Automation handles customer interactions faster, more
comprehensively, and with more accuracy than ever before. This
expansion in capabilities is the latest in the ongoing development
of our process automation platform, which we are committed to
continue to bring to our customers.”
About NICENICE (Nasdaq:NICE) is the worldwide leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Migdal, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: http://www.businesswire.com/news/home/20170919005758/en/
NICECorporate Media ContactIlana Hart,
+972-9-775-3818ilana.hart@nice.comorInvestorsMarty Cohen, +1
551 256 5354, ETir@nice.comorYisca Erez +972 9 775 3798,
CETir@nice.com
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