FLORHAM PARK, N.J.,
Dec. 19, 2019 /PRNewswire/ --
Conduent Incorporated (NYSE: CNDT) today announced that it has
received a Brandon Hall Group bronze award for excellence in the
"Best Advance in Learning Management Technology" category.
Conduent earned the recognition for its Robotic Process
Automation (RPA) solution designed and implemented across Learning
Administration processes to reduce errors, improve the quality of
data entry, increase efficiency and save costs.
"Winners of Excellence in Technology Awards, such as Conduent,
are at the forefront of technology innovation," said Rachel Cooke, Chief Operating Officer of Brandon
Hall Group and head of the awards program. "Our program evaluates
not just the solution itself, but the benefit to the human capital
management function, the business and the customer. That is the
ultimate differentiator – whether the technology has a positive
business impact. Technology Award winners pass that test with
flying colors."
Tasks performed by Conduent's RPA solution include:
- Data entry: The solution autonomously creates learning
sessions. Before automating the process, it took Learning
Administrators between five and seven minutes to manually create a
session.
- Development of session invitation emails: The RPA
solution collates data from different sources to create invitation
emails. Without automation, the process of drafting and sending
invitations took approximately 15-20 minutes per session. With the
automated process, Conduent has increased speed and efficiency
while improving consistency in data quality.
- Attendance sheet creation: The solution collates data
from different sources to create attendance sheet PDFs consistent
with client requirements. Without automation, it took 10-15 minutes
to prepare and send the attendance sheet for each session and there
was risk of error given the numerous data sources.
- Paper course evaluation processing: Using Optical
Character Recognition (OCR) technology, the RPA solution can read
scans of paper evaluation forms and gather data into an Excel
format. This frees up individuals to enable them to easily analyze
data, establish trends and reach conclusions.
"We designed and implemented this RPA solution to address the
needs of a client in the aerospace industry for whom we manage more
than 25,000 learning sessions per year. The solution can be
replicated for clients in any industry who seek to make Learning
Administration processes more efficient, freeing up time for
analysis and insights that will improve the value delivered from
learning programs," said Tracy
Amabile, Global Head, HR Services at Conduent. "We're
honored to be recognized by Brandon Hall Group for our efforts in
driving better business results for our clients and advancing
learning management technology."
Brandon Hall Group recognizes the best organizations that have
successfully developed and deployed programs, strategies,
modalities, processes, systems, and tools that have achieved
measurable results. The awards attract entrants from organizations
around the world ranging from small, medium, large, and global
enterprises, to government, not-for-profits, and associations.
Award entries were evaluated by a panel of veteran, independent
senior industry experts, Brandon Hall Group senior analysts and
executives based upon criteria which included: product, unique
differentiators, value proposition and measurable results. For more
information on the Brandon Hall Group Excellence Awards, visit
www.brandonhall.com/excellenceawards.
About Conduent
Conduent delivers mission-critical
services and solutions on behalf of businesses and governments –
creating exceptional outcomes for its clients and the millions of
people who count on them. Through people, process and technology,
Conduent solutions and services automate workflows, improve
efficiencies, reduce costs and enable revenue growth. It's why
most Fortune 100 companies and over 500 government entities depend
on Conduent every day to manage their essential interactions and
move their operations forward.
Conduent's differentiated services and solutions improve
experiences for millions of people every day, including two-thirds
of all insured patients in the U.S., 11 million employees who use
its HR Services, and nearly nine million people who travel
through toll systems daily. Conduent's solutions deliver
exceptional outcomes for its clients including $16 billion in medical bill savings, up to 40%
efficiency increase in HR operations, and up to 40% improvement in
processing costs, while driving higher end-user satisfaction. Learn
more at www.conduent.com.
About Brandon Hall Group
With more than 10,000 clients
globally and 20 years of delivering world class research and
advisory services, Brandon Hall Group is the most well-known and
established research organization in the performance improvement
industry. We conduct research that drives performance, and provides
strategic insights for executives and practitioners responsible for
growth and business results. Brandon Hall Group has an extensive
repository of thought leadership, research and expertise in
Learning and Development, Talent Management, Leadership
Development, Talent Acquisition and Human Resources. At the core of
our offerings is a Membership Program that Empowers Excellence
Through Content, Collaboration and Community. Our members have
access to research that helps them make the right decisions about
people, processes, and systems, combined with research-powered
advisory services customized to their needs.
(www.brandonhall.com).
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Conduent is a trademark of Conduent Incorporated in the United States and/or other countries.
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SOURCE Conduent Incorporated