RA'ANANA, Israel, November 24, 2014 /PRNewswire/ --
NICESystems (NASDAQ: NICE) today
announced its latest release of the NICE Fizzback Voice of the
Customer (VoC) solution, which offers organizations a more holistic
understanding of what customers are saying about them by capturing
data from all VoC sources, whether via Fizzback or from third-party
market research surveys, company websites, and social media
feeds.
By creating a single hub for all customer feedback that an
organization receives, NICE enables organizations to quickly and
easily identify the key drivers of customer dissatisfaction or
trending topics among users and take action to immediately address
the underlying issues.
Feedback can be used to promote frontline staff coaching and
reward high performers as well as provide insights across the
organization on how to improve customer satisfaction.
The Fizzback solution extracts insights from real-time customer
feedback. The consolidated feedback appears in a single dashboard,
allowing organizations to:
- Gain a consistent understanding of customer sentiment
- Segment customers according to their stage of the consumer
lifecycle
- Analyze customer feedback based on product categories
- Receive real-time alerts when customers need assistance
Miki Migdal, President, NICE
Enterprise Product Group
"Today's 'now customers' are creating new rules for engagement
and are often initiating interactions. Companies must be able to
capture and analyze both solicited and unsolicited Voice of the
Customer feedback across multiple channels. The new release of NICE
Fizzback broadens the scope of VoC, enabling organizations to
bridge the gap between insight and action. It strengthens our
position at the forefront of the VoC market and our dedication to
helping organizations get closer to their customers via innovative
technologies and solutions, to deliver an exceptional customer
experience."
About NICESystems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of
software solutions that enable organizations to take the next best
action in order to improve customer experience and business
results, ensure compliance, fight financial crime, and safeguard
people and assets. NICE's solutions empower organizations to
capture, analyze, and apply, in real time, insights from both
structured and unstructured Big Data. This data comes from multiple
sources, including phone calls, mobile apps, emails, chat, social
media, video, and transactions. NICE solutions are used by over
25,000 organizations in more than 150 countries, including over 80
of the Fortune 100 companies. http://www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Systems. All other marks are
trademarks of their respective owners. For a full list of NICE
Systems' marks, please see:
http://www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as
that term is defined in the Private Securities Litigation Reform
Act of 1995. Such forward-looking statements, including the
statements by Mr. Migdal, are based on the current expectations of
the management of NICE-Systems Ltd. (the Company) only,
and are subject to a number of risks and uncertainties that could
cause the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of the global economic environment on the Company's
customer base (particularly financial services firms) and the
resulting uncertainties; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; pressure on pricing resulting from
competition; and inability to maintain certain marketing and
distribution arrangements. For a more detailed description of the
risk factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company's Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
Corporate Media Contact
Erik Snider, +1-877-245-7448,
erik.snider@nice.com
Investors
Marty Cohen, +1-212-574-3635,
ir@nice.com, ET
Yisca Erez +972-9-775-3798, ir@nice.com, CET
SOURCE NICE Systems